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Sorunu Xiaomi genel merkeze yazdım, gelen yanıt şöyle:
Hi,
Thank you for contacting Xiaomi Customer Support. I am Ankita and sorry to know that you are getting slow WIFI download speed in your device.
I request you to follow the below-mentioned steps to resolve the issue:
1. Check whether the device is getting similar speed with any particular Wi-Fi Network or all the network
2. Check the Security password of respective Wi-Fi Router
3. Forget the Wi-Fi by long-pressing particular Wi-Fi and forget then check
4. Check with another Wi-Fi router also
5. Reset the Wi-Fi Modem then try
6. Check whether the other device can connect with the same router or not
7. Check the Wi-Fi routers encryption and change it to WPA2-PSK
8. Go to Setting>Wi-Fi>Advanced setting>Traffic mode, you can turn off Traffic mode.
(Note: The Regular mode will also restrict the background download, but the limitation is less, and the extreme mode will maximize the protection of the foreground application using the network, so the background download will be greatly affected. So the Regular mode influence is less than Extreme mode)
If the issue persists please follow the hardware test for Wi-Fi:
1. Go to dial pad then dial *#*#6484#*#*
2. Then, Select WLAN
3. Then, Perform the test and check whether it is passed or not
If the test get's 'passed' then I would request you to please follow the below-mentioned steps to resolve the issue:
Sign Out from your Mi Account:-
1. Go to Settings
2. Select Mi Account
3. Then confirm to Sign Out
Create a Backup:-
1. Go to Settings
2. Select Additional Settings/ Select About Phone
3. Select Backup and Reset
4. Select Local Backups
5. Select Backup
6. Select Accounts and Contacts & select System
7. Then select Backup so that a Backup file could be created
For Finding Backup File:-
1. Go to Internal Storage
2. Select MIUI
3. Select Backup
4. Select All Backup
(Note:- Please save the Backup file on your PC/ Laptop, so that your important data would be prevented)
Factory Data Reset:-
1. Go to Settings
2. Select Additional Settings/ Select About Phone
3. Select Backup and Reset
4. Tap on Factory Data Reset
MIUI update: -
1. Then go to Settings> About phone> System update> Check for update
2. Tap on '...' icon at the top right side/ long press menu button
3. Choose download latest package
4. Once the downloading gets completed click on update and reboot option.
Restoring Data:-
1. Go to Settings
2. Select Additional Settings/ Select About Phone
3. Select Backup and Reset
4. Select Local Backups
5. Select Backup File
6. Select Restore to complete this process
I hope the above troubleshooting steps resolve the issue. However, if all the above solutions don’t work, I would request you to coordinate with the point of purchase for further assistance.
Note: Due to COVID-19, the ongoing health and containment emergency measures may cause service delays at logistic couriers and Xiaomi authorized service centers until further notice.
For any further queries, feel free to contact us.
Regards,
Ankita
Xiaomi Customer Support
